Privacy Policy

At Journey of Skin, we take the privacy of your personal information as seriously as we take the privacy of your treatment room. This policy explains what information we collect, why we collect it, and how we look after it.

1. Who We Are Journey of Skin, 12 Plunkett Street, Drummoyne NSW 2047. Contact: info@skinfacebeauty.com.au / 0450 569 729.

​

2. What Information We Collect Depending on how you interact with us, we may collect:

• Contact details — name, phone number, email address and postal address

• Booking information — appointment history, preferences and treatment notes

• Health information — allergies, medical conditions, skin history and any information relevant to your treatment safety and suitability (this is treated as sensitive information and handled with extra care)

• Payment information — processed securely via our payment provider; we do not store full card details ourselves

• Website and shop information — order history, shipping details and, if you create an account, your login details

• Website usage data — collected automatically via cookies and analytics tools (see Section 6)

​

3. How We Collect It We collect information directly from you — when you book an appointment, complete a consultation form, make a purchase, sign up to our mailing list, or contact us by phone, email or through our website.

4. Why We Collect and Use It We use your information to:

• Book, prepare for and deliver your treatments safely

• Contact you regarding appointments, including reminders and rescheduling

• Process payments and purchases

• Send marketing communications, where you've opted in (you can unsubscribe at any time)

• Improve our website, services and client experience

• Meet our legal and regulatory obligations

5. Who We Share It With We don't sell your information. We may share it with:

• Trusted third-party providers who support our business operations — including our booking software, payment processor and email marketing platform

• Regulatory or legal bodies, where we're required to by law

Any third party we work with is expected to handle your information securely and only for the purpose we've engaged them for.

6. Cookies & Website Analytics Our website may use cookies and analytics tools to understand how visitors use our site and improve your browsing experience. You can adjust your cookie preferences through your browser settings at any time.

7. Data Storage & Security We store your information securely and take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure. Health and treatment information is kept confidential and only accessed by those directly involved in your care.

​

8. Access & Correction You have the right to ask what personal information we hold about you, and to request corrections if anything is inaccurate or out of date. Just get in touch using the details above.

​

9. Marketing Preferences If you no longer wish to receive marketing emails from us, you can unsubscribe via the link in any email, or contact us directly.

​

10. Complaints If you have a concern about how we've handled your personal information, please contact us first so we can resolve it directly. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

​

11. Changes to This Policy We may update this policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page.

​

Last updated: August 27, 2026